The company was hired to install tiles in our new house.
The tiles were not set straight, the grout colour was wrong and they also damaged the in floor heating. The installers who came to our house to redo the tiles were nice, although some of them still didn't do the job properly. The management were awful and rude!. We will never deal with that company and we also learned that our friend had the same experience with them.
- Approximate cost of services:
- $40,000.00
- Company Response
Tiles- approximate cost of service $11,000.00 for builder - installation January 2008. There was no damage done to the electric heat- when the builder scheduled us to install the tile, the final for the electric floor had not been done by the electrical company, so the builder lifted the tiles as they were still wet. The Builder had us come back and reinstall the tile after the electrical company had completed their scope of work. Correct grout color was installed, however because of trade damage done by others the grout was contaminated (effecting the coloring) and needed to be redone with a grout colorant as directed and paid for by the builder. Crooked floor tile was as a result of another trade walking on wet tiles before they were allowed to set. There were two tiles on the master bath deck and vanity that were not to the builders nor Nu-Way's standards and these were corrected in a timely manner as dictated by the homeowner. With respect to management being rude, I would disclaim this comment based on interaction with homeowner. This situation would have been rectified in a more timely manner if the homeowner had not restricted access to the home to complete the work. Service work was completed December 2008.