Great Northern Insulation

Insulation
Milton ON L9T 0G9
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Insulation
Great Northern Insulation
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92%

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Reviews for Great Northern Insulation

Average customer rating:
9.5 10 (930 reviews)

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Raul in Markham
Raul in Markham
1 review Markham, ON
10/10

Attic Insulation Top-Up

We’ve recently topped up our attic insulation. The service level that GNI provided us was nothing but exceptional. Starting with Matt providing the recommendation and estimates, to Nick and Sarah’s prompt reply to all my questions. On the day of the insulation, Connor, John and Will carried themselves with professionalism, friendliness and efficiency These three gentlemen even took the time to inform us what to look out for in the attic and how we can maintain it. One rarely finds such a level of service and competency these days, and GNI reminded us what a high standard service level is about. We will look no further than GNI for our next insulation needs. Thank you GNI!

Approximate cost of services:
$1,500.00
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Company Response

Hi Raul,
Thank you for your review, we’ll make sure to pass along your kind words to the team here at Great Northern Insulation. We are happy your home is more comfortable now,
Thanks again!
The team at Great Northern Insulation

Mike
Mike
0 reviews Sarnia, ON
10/10

Attic insulation

The estimator was efficient and fully explained what was needed to meet various rebate program requirements. The employees were prompt and showed up on time. The day was getting hot and they continued to work at this job without interruption until completion. Thanks for a job well done!

Approximate cost of services:
$1,050.00
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Company Response

Thank you very much Mike for choosing the team at Great Northern Insulation, and for taking the time to leave us such a great review. We are very grateful for your business.
The team at Great Northern Insulation

Marijke in North York
Marijke in North York
1 review Toronto, ON
10/10

Attic insulation

We had our attic insulated this morning. We are very pleased with the amount that was blown in.

Your employees Brendan & Tiffany were very professional and polite.

We went through the Greesaver program.

Gord Breese
52 Western Ave
Guelph On N1H 6A8
519-821-4440

Approximate cost of services:
$0.00
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Company Response

Hi there Marijke,
Thank you very much for your thoughtful review. We are glad you are so happy with our crew’s work! We’ll be sure to pass along your note to our team.
The team at Great Northern Insulation

Jim
Jim
0 reviews Waterloo, ON
9/10

attic insulation

The workers were courteous and cleaned up after installation. We appreciated their professionalism and the fact that they did not hesitate to answer questions. We would use Great Northern Insulation again.

Approximate cost of services:
$300,000.00
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Company Response

Hi Jim,
Thank you very much for taking the time to write us a review, we really appreciate it. We’re glad you’ve enjoyed our services!
The team at Great Northern Insulation

Andre in Toronto
Andre in Toronto
1 review Angus, ON
2/10

Attic and basement insulation

After a couple of years of having mice and insects come into the basement and the home inspector telling me I needed more insulation in the attic, I reached out to a couple of insulation companies and these guys came highly recommended by the energy rebate technician. I had them come in to increase the blown in insulation in the attic and re-insulate the basement after all the old insulation was removed.

I'm happy with the attic even though there was a mess left over in the bedroom I had to clean up after they left.

The basement is another story. During the spray foam install, I complained that they were missing areas and I had them redo certain spots. As some materials were wet, I couldn't do a proper quality control inspection and as a home owner, I shouldn't have to inspect a professional companies work while they are on site. Once the job was done, I did look further into it and was not impressed with what I found and the repairs I had to do. A picture is worth a thousand words.

I contacted them, one of the managers came over to investigate and told me he was going to bring it up higher. Well weeks later, still no word and no discussions on how this can be fixed.

I'm sorry but their promise to exceed my expectation fell way short of the goal line.
There is insulation on the walls, I will give them that.

Approximate cost of services:
$6,000.00
3 of 3 people found this review helpful.
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Company Response

Morning Andre,
I am sorry to read that you were not satisfied with the level of service you received from Great Northern Insulation. We understand how frustrating this must have been for you. We take customer satisfaction seriously, So, if you don't mind emailing your number/email. We would like to get in touch, so we can resolve this matter for you.
You can email our customer service team at Customerexperience@gni.ca.

I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. We're look forward in hearing back from you soon.

Private User
Private User
Private User reviews Sarnia, ON
10/10

The Moe Team Job May 21, 2021

The Moe crew were very polite and thoughtful. They worked quickly and efficiently. They cleaned up so "that we would not know they had been here". Moe reviewed everything they had done as per the quote with me and asked if I had any questions. We were very pleased with their work. They were also respectful about Covid protocols. Many thanks

Approximate cost of services:
$104,243.00
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Company Response

Hi there,
Thank you for your review, we’ll make sure to pass along your kind words to the team here at Great Northern Insulation. We are happy your home is more comfortable now,
Thanks again!
The team at Great Northern Insulation

Nada
Nada
0 reviews Kitchener, ON
10/10

Great Service - bookings process through to insulation service

Company referred to me by a realtor.
Smooth booking process and very organized.
Service professionals at the house were prompt, friendly and knowledgable and efficient.
Thanks to Gabe and Chris for a great experience.

Approximate cost of services:
$1,052.00
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Company Response

Hi Nada,
Thank you very much for your thoughtful review. We are glad you are so happy with our crew’s work! We’ll be sure to pass along your note to our team.
The team at Great Northern Insulation

Ripped Off Senior
Ripped Off Senior
1 review Hastings, ON
1/10

Sealed up Attic Vents

I wasn't told they had sealed up every vent in my attic thus enabling my roof shingles to bake. I've had to replace the roof shingles. Roofers and building inspectors were shocked that GNI had completely sealed my attic. GNI says its what they call "Hot Attic". They refused to refund any portion of the $14,000 I paid for the insulation so I could put it towards the new roof shingles. BEWARE, they don't tell you your attic will be completely sealed and you need air flow or else be prepared to replace your roof shingles every few years. GNI took no responsibility at all. They've taken advantage of a senior woman to line their pockets. Do your research and ask your local building department about completely sealing off a roof before you purchase spray foam from GNI. Lesson learned - STAY AWAY FROM GREAT NORTHERN INSULATION!!!

Approximate cost of services:
$1,400,000.00
3 of 3 people found this review helpful.
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Company Response

We are sorry to read that you were not satisfied with the level of service you received from Great Northern Insulation. We understand how frustrating this must have been for you. We take customer satisfaction seriously, So, if you don't mind emailing your number/email. We would like to get in touch, so we can resolve this matter for you.
You can email our customer service team at Customerexperience@gni.ca.

I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. We're look forward in hearing back from you soon.

Frank Fata
Frank Fata
0 reviews London, ON
10/10

Whole house (attic and walls)

I have recommended this company many times and they are very good.
Promo and excellent clean up.
I will highly recommend them over and again when needed.

Great work every time.

Approximate cost of services:
$5,000.00
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Company Response

Hi Frank,
Thank you for your awesome review for our services. We glad we could help make your home as comfortable as possible.
The team at Great Northern Insulation

Kate
Kate
1 review Whitchurch Stouffville, ON
10/10

Great service - home insulation

From quote to installation, the customer service was a 10+. During installation, both crews on both days were great. Friendly, helpful, and informative. Fabulous job and I'm so excited to save on heating costs and finally have a warm house.

Approximate cost of services:
$4,340.00
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Company Response

Thank you very much Kate for choosing the team at Great Northern Insulation, and for taking the time to leave us such a great review. We are very grateful for your business.

The team at Great Northern Insulation

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Great Northern Insulation

For over 40 years, we have helped Ontario homeowners and builders build safer, more energy-efficient and sustainable communities. With a broad range of products and services, we are your insulation experts for existing home renovation upgrades and new residential home construction—satisfaction guaranteed. Proudly serving all of Southern Ontario, we are Ontario's largest insulation company and are Energy Star and Foam Masters™ certified. Get in touch for a Free In-Home Assessment—contact us today to learn more.

CATEGORIES
Home Inspection, General Contractors, Renovation Advisors, and Insulation
PRODUCTS
✓ Spray Foam (1/2 lb open cell) ✓ HFO Spray Foam (2 lb closed cell), ✓ Cellulose (Blown and dense-pack) ✓ Fibreglass (Batts, blown and blanket wrap) ✓ Mineral Wool (Batts) ✓ Hemp (Batts)
SERVICES
We install insulation throughout the home: ✓ Attic Insulation ✓ Walls Insulation ✓ Basement Insulation ✓ Crawlspace Insulation ✓ Garage Insulation ✓ Floors Insulation
BRANDS
We offer high performance, brand name insulation backed by third party warranties. Our certified installers are professionally trained to install all types of insulation.
SPECIALITIES
Spray Foam Insulation, Blown Fibre Insulation, Air Barriers, Old Insulation Removal, Air Sealing & Draft Proofing, Fire Protection, Batts & Vapour Barriers, Specialty Coatings, Soundproofing, Thermal Barrier, Under Slab Insulation.
WEBSITE
https://www.gni.ca/
YEAR ESTABLISHED
1980
NUMBER OF EMPLOYEES
300
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
https://www.gni.ca/about/service-commitment-great-northern-insulation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.