Shut off valve for bathroom vanity
I eventually paid a different company $90.00 for the installation for hot and cold shut off valves under the bathroom vanity. I had to pay Action Auger a show up fee of $69.95 where they had a min pre set price sheet of $130 per item.
Action Auger price $531.95
Competitors price $90.00
- Approximate cost of services:
- $531.95
- Company Response
Ed,
Thank you for your feedback. As I am sure you can appreciate, there are many costs associated with getting a plumber to your home. Not all companies are the same. Some of the costs associated with our pricing include making sure we are available to answer the phone 24 hours a day, that our company is fully insured, and that our technicians are drug free and have had criminal background checks done. We want you to feel confident that you are getting a trustworthy technician when he comes to your home. Our technicians arrive at your home in a fully stocked vehicle with over 5000 parts to ensure that we can take care of virtually any problem in your home. We have a 100% satisfaction guarantee on all work we complete. Did the other company you called have all these things?
When our clients call, we inform them about the $69.95 travel and dispatch charge. The $69.95 is charged to help cover fuel fees, technician wages and other overhead expenses. If the other company is charging only $90 for the entire call, the concern I would have is, what corners may they be cutting?
We strive to provide the best customer service possible and are up front and honest with our clients at all times. When a technician arrives at a client’s home, he assesses the situation and goes over all the pricing with the client before going ahead with any work. At this time, the client is also asked to sign off on the price and work to be completed. This way, there are no surprises at the end of our visit.
We appreciate all feedback, good or bad. We strive for 100% satisfaction for each client and I would like to talk to you more about this matter so we can resolve this for you. Please feel free to call our office so we can address this matter with you.
Thank you