Rocky Cross Construction (North) Limited

RCCN was dispatched as a result of a flood December 26/20. At the start, I was impressed with their response. Unfortunately, that soon faded. The lack of communication, miscommunication, and inconsistencies only escalated. Once a contract was signed and a $5,000 deductible provided them, they went dormant. After persistence from the Adjuster and myself and the threat of cancelling the contract, a full schedule was provided; plumber, tile setter and 7-10 schedule for remainder of the work. As this company lacks greatly in integrity, good business and ethical practices there was absolutely no communication to me from them as to any changes, they simply did not show up or follow through with the remainder of the work scheduled for 7-10 window (accommodations had been scheduled) and have not refunded the $5,000.00!!! The contract was signed between myself and RCCN and as required, I provided them the deductible directly. They are in breach of contact and I have reasons to believe this is not an uncommon practice for this company! It is worth mentioning that an email from the Project Manager, on February 11/21 stated reimbursement was "currently in process of reversing your deductible, and we will have it in the mail in the next 1-2 business days". This has yet to take place, but rather, they have provided the Adjuster a stream of invoices.
I would recommend thinking twice about dealing with this company, there is a lack of ethical practices!