Aaa Alarms

Alarm Systems
Winnipeg MB R3N1T9
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C. from Winnipeg
C. from Winnipeg
1 review Winnipeg, MB
8/10

Alarm System

Alarm Systems review in Winnipeg

Originally posted a bad review of the company here. Editing to show that they did resolve the problem.

We had moved into a new home in August 2014. The buyer of our old home had agreed to take over the alarm system. In October 2014, the buyer backed out of dealings with AAA before taking over the contract. We were not notified of this until June 2015 when we were contacted about why we hadn't paid our cancellation fee of $400. Had we been contacted in October, we would have retained the contract at our new home, but by the time they did contact us, we had already signed up with a different company (for unrelated reasons).

Initially we had a tough time trying to iron out a solution to this breakdown in communication, and for the past 3 months it looked as if we would have no choice but to take the financial hit. But, shortly after posting this review, we were informed that they are reviewing some of their policies for fringe case scenarios such as this, and they were able to wipe the slate clean on what we owed. Throughout the entire ordeal, everyone we talked to with AAA was pleasant to deal with, and helpful in the face of a frustrating situation. It is good to see a company that recognizes when some of their own policies may not be what is best or fair for their customers, and will try to find a solution.

Though we are not currently customers of theirs any more, after this recent experience, we would consider signing with them again in the future.

Approximate cost of services:
$400.00
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C. from Winnipeg
C. from Winnipeg
1 review Winnipeg, MB
0/10

Alarm System

Alarm Systems review in Winnipeg

Horrible Company.

We moved to a new house in August of 2014. The buyer of our old house agreed to take over the alarm contract (ending in April 2016) we had with AAA. This agreement was acknowledged by both the buyer, and AAA, and we know that the buyer, and AAA were already in discussion to get the contract moved over. Had the buyer not wanted to take over the contract, we would have brought it over to the new house with us.

Well, unbeknownst to us, the buyer ended up backing out of the contract take-over in October 2014. AAA did NOT contact us to tell us that the buyer had not in fact taken over the contract.

In June 2015, they finally called us to tell us we owed them $400 for the remainder of the unused contract. 10 months after we left the old house, and we thought the contract was taken over. Had AAA contacted us in October, we would have had them come set up the alarm at our new house to finish out the contract. We however had a different company set up an alarm system in January.

Since June we have been trying to talk to someone at AAA to figure out why we weren't informed immediately, and come to some sort of resolution after their major customer service failure. They are not interested in discussing anything with us. They only want us to pay out the contract. We requested some time to investigate things on our end, and discuss with our lawyer, which they agreed to. Then despite agreeing, they sent us to collections.

The agent we have been "dealing with" avoids our calls and obviously does not want to meet with us face to face to discuss the matter. This company is heartless. They do not care about their customers; only about their customers' money. They will exploit you for money owed, even when it is them who screwed up.

Do not give this company any business. You will end up regretting it.

Approximate cost of services:
$400.00