Had Bayview Appliance Centre come in as a Authorized Dealer for Thermador......I accepted the cost for them to come in and diagnose which was $145.00. The tech. came to the house with a couple of waivers....the first he said was a Covid waiver, however on close inspection of the waiver it states this "Do you agree that the company, and it's officers and the service call provider and technician are not liable for any damages or personal injury whatsoever.. These are NOT Covid questions and I didn't answer. Why would they put that in their looking to not be accountable??? The tech proceeded to work on the stove but I gotta tell ya, even though they were a auth. dealer the service tech. did not seem to know his way around the stove. The tech advised me what the problem is with the stove was.....
Bayview called me the next day for the part cost and the install costs.....this is where things went sideways. They are charging me $50.00 more for the part than any other place that I called.....they are charging $145.00 to install the part that takes 45 min. to install. More than $145/ hour rate. Absurd!!!
They also asked me to pay for the part in advance.....ummm why?? I'll pay for the part when it's installed. I don't get paid in advance for the work I do, why should they. This industry is very flawed and companies like this need to be held to account.
- Approximate cost of services:
- $200.00