This company was referred to us by our previous guy who retired. We confirmed services early in the season and received a letter of confirmation from the company. We've had a few heavy snow storms since and they never showed up, even after calling the owner Chad.
DO NOT TRUST THIS COMPANY!
Grading done to the top of unsettled backfill; house foundation damproofing level. Grading slopes drastically towards house, with two leaks in finished basement.
Unfufilled promises to follow up. Pictures & contract available.
What could this company do to improve their services?
Follow up. Speak directly and honestly regarding what is best practice.
Research Site grading & Drainage standards on the National Reasearch Council of Canada Website.
Any advice to offer fellow homeowners facing a similar project?
Took complete advantage of a new homeowner. Then dismissed the home oweners concerns with the work.
Learn more about job that needs to be done and ask the contractor what they are going to do. Don't offer the answer and have them write the specifics of the planned work into the contract.
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