Know what you are paying for. Beware of their annual Service Club membership fee. Without your permission, this membership fee ($219 before tax) could be added to your bill.
In March, my furnace started blowing cold air. It needed a replacement flame sensor. I was told by their technician that the flame sensor costs around $400. I discovered later that the flame sensor actually cost $162 before tax. Without informing me, he added the annual Service Club membership fee to my bill so I paid more than $400 after tax. Unfortunately, it was too late when I checked their invoice. Always check the invoice before paying.
I lost confidence in Dr HVAC because of this experience. While I wrote Brendon, the owner, a letter to inform him about this (to which he replied via a voice message), I know I cannot rely on this company when, in the future, I will need to make a larger purchase for my home.
- Approximate cost of services:
- $430.00
- Company Response
Dear SC, we're sorry if there was any confusion. We have been calling you since April without any reply. Our Service Club program has a 100% money-back guarantee and our customers are free to activate their refund at any time. Please give me a call at 905-457-4425 and we'll work with you on solving this matter.