When I need a service provider, I look for several qualities: knowledge and skills, reputation, honesty, professionalism and rapport. If those qualities are there, I feel I can trust the service provider and will return and become a loyal customer. Suffice it to say, based on this job, the qualities were met. The service provider was on time, provided me with an estimate before starting the work and after listening to me, proceeded with the work. Marcus thoroughly explained what was being done and why. Throughout, he consulted with me and ensured I understood by also providing me with his written diagram, explaining it. And it was all done in 'lay person' language. He was knowledgeable and professional at all times.
The problem was fixed and he also gave me some tips on pipe maintenance. I will hire this provider again.
- Approximate cost of services:
- $800.00
- Company Response
Thank you so much for your thoughtful review! We are thrilled to hear that Marcus delivered the high standard of service we aim for—being prompt, transparent, and making sure our customers feel comfortable and informed every step of the way. We believe that clear communication and professionalism make all the difference, and we're so glad this approach resonated with you. Marcus will be delighted to hear your kind words, especially about the maintenance tips and thorough explanations. We look forward to serving you again and continuing to meet your expectations. Thank you for your trust!