Boxed Inn was the worst experience I've ever had with movers. In my parents' move into a new home, they sent 4 guys, 2 of whom were really young and inexperienced, to a very large job. The Boxed Inn crew had no straps or special equipment, moved slowly and inefficiently and required constant direction and instruction, some of which had to be repeated multiple times.
It took them almost an hour to drive from house to house, which is, at best, a 10-minute drive. A large percentage of the hauling of boxes and furniture was actually done by family and neighbours, who stepped in when they realized how slowly the crew was moving. My family has used crews from Boxed Inn before, and they did a move this size BY THEMSELVES in LESS time.
We spoke to the owner of Boxed Inn, and he was unwilling to discount the rate or even admit that there was a problem. Granted, the crew that was there put in a lot of hours, and returned for a second day to finish the job even though they weren't booked for it. (We are not disputing that they worked hard.) However, it was the opinion of everyone else involved that they could have worked far more efficiently and gotten things done much faster. I don't know what we would have done without the help of the new neighbours. Honestly, if we could have found a couple of more friends with a truck, we could have spent a lot less than $3600 for a similar result.
Who would pay almost $4000 for a move and have to do it themselves? Isn't that the point of hiring movers?
When we went into the store to speak to him, the owner of Boxed Inn took offense at our complaints, yelled at us, and refused to accommodate us or acknowledge our complaints in any way. He stated that the move was bigger than we had originally indicated (though no one came to take a look and estimate). Also, on the first day, one of the senior movers injured his foot, and on the second day the crew was only 3 - one older guy and two kids. But we were still charged the same hourly rate.
Even a token discount would have been appreciated, but the owner of Boxed Inn had no interest in providing us with good customer service. He was belligerent and was only interested in defending his crew from our "unfounded" complaints - and getting paid.
I would NEVER recommend Boxed Inn movers to anyone, and if there was any way to give it a negative score, I would.
- Approximate cost of services:
- $3,600.00