Terrible. Customer Service is bad. "technicians" don't have a focus on quality. Poor product, poor installation and NO follow up from them. On my email to them complaining about deficiencies and handprints over the windows their response was that "Our technicians don’t typically clean the windows so as to not introduce chemicals (cleaning agent) to the silicone beads so that they have an opportunity to cure properly." ... really?? Did I pay that much to have dirty windows installed in my upper hall?
- Approximate cost of services:
- $1,000.00
- Company Response
Hi,
We would like to apologize for your negative experience with Golden Windows. We have been in business for over 50 years and take a lot of pride in our products. We’d like to learn more about your specific situation and make thing right. If you wouldn’t mind giving me a call at 800-265-2290 ext. 241 or sending an email to kmorton@goldenwindows.com at your earliest convenience, it would be greatly appreciated. I look forward to speaking with you.