Although A&S has not been as bad as I was expecting based on reviews, there were some downfalls to building with them. The most important being the craftsmanship of the work being done by the carpenters that they hired. We find that most of the problems with our home are due to the framing of the place. One of the walls on our main floor was not leveled and because of this the cabinets were not flush against the wall. We also noticed during the framing that some of the wood pieces they were using were in very bad shape, nails were sticking out of the wall & ceiling and hallways were not straight.
Also, our fireplace was not centered on the wall it was on (due to framing) and if my husband had not measured it, they would not have fixed it. Unfortunately, A&S did not reply to our initial email about this problem so by the time we contacted them another time, it was the week before possession.
It also seemed to take some time for customer service to respond to any issues we had. We had to send out a few emails before hearing back from someone.
Besides the work of the carpenters, the other contractors for the jobs such as painting and cabinetry have been great. The paint job in the home is fantastic and once they were notified about a few touch ups that needed to be done, they were in the house in no time.
- Approximate cost of services:
- $500,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?