- Approximate cost of services:
- $1,000.00
I apologize for the frustration with this issue. While the model that was delivered was the unit that is on your mother’s invoice, several options had been discussed that day, and she wanted one that was unstuck, so it sounds like there may have been some confusion.
We do strive to provide a positive experience for all of our customers, and it sounds like we may have missed the mark when speaking with your mother after the microwave was installed. We sincerely apologize for this.
I understand that resolution has already been discussed, but if there is anything else that I can do to improve your experience, please feel free to contact me directly at 705—748-9781 ext. 203.
Thank you for taking the time to send us a review, we appreciate your feedback and are always looking for ways to improve our business. We are very sorry that you have had a bad experience at our store and are working hard to resolve this as quickly as possible. Please feel free to contact the store directly anytime.
Hi Joe,
We are sorry that you are not happy with the price that you were charged by the third party installer that we recommended.
We always suggest that you discuss any questions or concerns that you have with the installer prior to your appointment, as every situation is unique.
As discussed, your installation was not typical, and due to the extensive wiring and other modifications required, the installer charged accordingly. We were happy to contact the installer on your behalf once you told us how much you were charged, and he gave you a $75 discount. We also offered you an additional $50 gift card as a goodwill gesture.
We would once again like to apologize for your inconvenience, and hope that you enjoy your new dishwasher now that it is installed.
Thank you for your feedback.
We apologize for the frustration caused by the unexpected backorders on your appliances.
As you know, we did take steps immediately to find alternative options for you once the supplier made us aware of the back order dates. As soon as you confirmed the alternative models, they were ordered and shipments expedited to resolve the situation as quickly as possible for you.
In my correspondence with you I had specified that I was out of the office on Thursday, and your email to me had unfortunately been sent after my shift on Wednesday evening, so I did not see it or respond to it until Friday morning. I am very sorry for the inconvenience.
We appreciate your business, and hope that you are happy with your new kitchen, now that everything has been received and installed.
Customer Service / delivery guys poor
Thank you for your review, we are always looking for ways to improve. I am glad to hear that this has been resolved, please don't hesitate to contact the store at any time if you have any further issues.