Dyand Mechanical Systems Inc

July 2017; Dyand failed to install the HE furnace on the day scheduled. Internally someone CANCELLED the Work Order!
After a re-installation date was scheduled, two service technicians arrived at 0900 hr. The initial task was to insert a 4" OD liner inside the existing 5" ID chimney. Arrived with no ladder! Departed to St Albert to a rental outlet and rented a ladder. 2 hours later the two returned to install the liner. There was no-way the chimney would accept the liner. This created the homeowner to invest in a new Power Direct Vent hot-water heater. Due to the lateness in the day, the furnace and hot-water install was rescheduled.
Dyand did finally and successfully install the new HE furnace, duct modifications and a new hot water heater in one day. The workman ship by the two technicians was acceptable. The old heaters and duct work were removed.
After day one there was a smell of natural gas. The Lead installer was called (as per his request if there was a problem) I left a message, ----
no response. Called Dyand service coordinator and explained the problem ---- response call Atco Gas? I then called the city inspector to visit and certify the install. The inspector immediately identified and confirmed the gas leak and called Dyand of the emergency. The Dyand service technician arrived soon after the call and repaired the gas leak.
I am very disappointed in the overall performance of the Dyand people.
Obviously the LEFT hand dose not know what the RIGHT hand is doing! Plus not immediately responding to a gas leak, which had the potential to create a very serious situation! Loss of life and assets!
Would I ever use or recommend Dyand in the future --- absolutely not!

Good install, excellent Keeprite ( Carrier) unit with out the brand name this is a normal for less expensive units where the manufacturer wants to protect their more expensive brands. 10 year warranty on parts two and a half ton unit with a scroll compressor. Salesman was honest and no home visit needs to get pricing. Most install companies insist on a home visit and will not confirm pricing on the phone costing you time and money. Unit is new but works good

I booked a furnace maintenance appointment. Landen Burkley the technician arrived early for the appointment. He was cordial and friendly and answered all my questions. I was very impressed with the service. I would recommend him to all our friends.

Same day service was great. Landen Burkley did a fantastic job, was quick to respond, friendly & polite...very helpful & did good work at minimal cost. Have used Dyand before & will do so again!

The service from Dyand was great! They were the only company that called me back when I was looking for a quote for a new garage heater in my home. They showed up on time for the installation and it it turned out great! Kevin was very nice and did a great job on the install! I am very happy with my new garage heater. Thank you Dyand!

Our furnace broke down a couple of winters ago, and in the worst possible time. As soon as I called Dyand Mechanical, I received a call back from them within 20 mins after leaving their after hours voicemail a message. The receptionist was very helpful and the tech that called me back a hour after was able to help talk me through how to keep the furnace running through out the night till I could get to their shop to buy a new motor switch! We will be back to buy our A/C with them this summer!