First General Services

Fire & Water Damage Restoration
Whitby ON L1N 8M2
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56%

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Reviews by rating (past 12 months)

Reviews for First General Services

Average customer rating:
6 10 (38 reviews)

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Terry D.
Terry D.
1 review Oshawa, ON
8/10

water damage-laundry room and basement

All work was performed satisfactory however our dryer got damaged (dented on top corner-noticeable) from the painter in the laundry room.

Approximate cost of services:
$15,000.00
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peterbrowne
peterbrowne
1 review Uxbridge, ON
10/10

Ceiling repair after bathroom leak.

Living room ceiling had to be scraped and inspected. There was no damage to the drywall, so drywall tape was resealed and ceiling was resprayed.

Approximate cost of services:
$2,500.00
0 of 1 people found this review helpful.
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Company Response

Thank you for the review.

Hasan I.
Hasan I.
3 reviews Mississauga, ON
8/10

Secured doors after break-in

Nothing more. As per above. Their rep. came in at 3.30 AM to secure our two doors which was broken into by a burglar. Screwed the doors shut until a new door could be installed.

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
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Company Response

thank you for your review, First General greatly appreciates it.

Not H.
Not H.
1 review Toronto, ON
1/10

Basement

Overblew the entire job to start with. Took way too long to have the small job completed. 4 1/2 weeks for a $2000 repair job. Communication on what was going to be done was awful. Part of the paint job was not completed. Didn't really care if they had the job or not as they would just move on to the next. Only person that was friendly and helpful were the carpet people.

Approximate cost of services:
$2,000.00
3 of 3 people found this review helpful.
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Company Response

Hello. I am the Customer Experience Specialist here at First General and I am sorry to hear about this. If you could please contact me directly to go over these issues, I would greatly appreciate that. I can be reached directly at 416-550-2605.
I look forward to hearing from you so we can look deeper into this.

PNHOME
PNHOME
1 review Haydon, ON
10/10

Roofing

Very professional and easy to work with. All appointments were made promptly and reps arrived on time.

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your review, First General really appreciates it.

Private User
Private User
Private User reviews Pickering, ON
10/10

Hardwood flooring and general repairs

I highly recommend this company for any work you might be considering. They did excellent work and were very good at communication and keeping us informed every step of the way. The project manager "Pedro" came to our home several times to discuss our options and to offer solutions to issues as they arose. Very professional and on time which the completion which was critical for us.

Approximate cost of services:
$27,000.00
1 of 2 people found this review helpful.
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Company Response

Thank you very much for your review, First General greatly appreciates it.

Private User
Private User
Private User reviews Durham, ON
10/10

Flood

I was very happy with First General. The staff are very professional and experienced. I will be using First General for up grades to be done in my home as well as recommending them to my family if need be.

Approximate cost of services:
$50,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your review, First General greatly appreciates it.

Private User
Private User
Private User reviews Vaughan, ON
10/10

BASEMENT EMERGENCY RENOVATION

I had a very bad experience with a previous contractor for my sewer back up. FIRST GENERAL was called in to take over last minute. Very friendly staff and mindful I have a new born sensitive to chemicals.
Very pleased, everything was completed within 6 weeks.
Would highly recommend, superb job and the upgrades are fabulous.

Approximate cost of services:
$25,000.00
1 of 2 people found this review helpful.
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Company Response

Thank you for your review, First General really appreciates it.

Private User
Private User
Private User reviews Toronto, ON
10/10

Renovation

I was very pleased with how fast the services moved along and how friendly all the staff were at First General. This was a very good experience for me and I would definitely use First General again in the future if need be. Amazing work First General.

Approximate cost of services:
$10,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your review, First General really appreciates it.

d2paquet in North York
d2paquet in North York
3 reviews Toronto, ON
0/10

Flood Damage

I had a flood insurance claim and my insurance company used First General as the project managers for the repairs. The two week job ended up taking over a month and when the project manager went on vacation all work stopped and did not start again till I escalated to their corporate office. The project manager was argumentative, never came to site to see any of my concerns, work was not finished when they said it was and had to argue to have them come back to finish all the deficiencies. I would not recommend them for any work and if your insurance company uses them go with someone else.

Approximate cost of services:
$20,000.00
1 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First General Services

For over thirty years, First General Services North America has been the leading choice for property damage restoration services of property owners, insurance companies, policyholders and property managers during times of crisis and insurance claims. First General Services’ members honor their commitment to you, our customer, because meeting your expectations ...
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