First General Services

Do NOT use this company. They were recommended by our insurance Desjardins.
Our immediate encounter with First General should of been an indication of how things would go. When we came home to a broken water line on the second floor the whole house was flooded. We called Desjardins and the emergency response was quick. However First General wanted me to sign a form that said if the pipe break wasn't covered by insurance I would be on the hook for the demo labour. However because it was after hours, our Broker and Desjardins could not confirm if emergency response was covered. Basically if we didn't sign we would have to wait until Monday (Leak was on Friday night), until they could start the removal and clean up. Being under duress and the stress of the situation this was unacceptable and we had no choice to sign. (We ended up being covered, however if not we were on the hook for 12 works for 2 days of clean up).
Following the demo we were assigned a manager from First General who clearly doesn't know anything about construction. They refused to provide a construction schedule or timelines through-out. Their contractors didn't cover carpets, hardwood flooring during renovations. Causing more damage throughout the house, including 2 x damage floor tiles, scratches on new hardwood flooring and many dents and scratches, & broken furniture.
Contractors also had access to our lock box and would come and go as they wanted, without notifying us they were coming. The trades did good work but its because of the PM from First General that scheduling of trades wasn't done properly.
The worse people they use are the movers. They damaged so much personal property its unreal. They lost half of our house contents and took over a week to find it, well telling us to relax they would find it eventually. They damaged high end speakers, broke a lamp, damaged hardwood flooring, broke a marble counter top in bathroom and said they only move the furniture back into one room and was our responsibility to put the furniture where we wanted.
Bottom line First General doesn't care or protect your assets, or manage construction on a professionally while in your home. As well when we would inquire about when trades are coming or a construction schedule they would say were too busy as they took on additional claims so we would have to wait, until trades are available.
Beyond unprofessional service and clearly stems from management!!