First off, I created an account just so that I could write this review and save SOMEONE from the horros I went through. Let me begin by saying that I do not complain. I'm generally very complacent, easily impressed and overall try to see the best in every situation. But this? This was absolutely ridiculous.
I purchased a groupon coupon for desperate housemaids back in september. Never. Ever. Ever again will I be using their services. After three phone calls I was finally given a tentative date in which I could redeem my cleaning services - a month from the day that I called. I was told that due to a heavy volume and huge response from the groupon site, that was the best they could do. Fine. I was told that if I didn't hear from them, they would be there on such and such date. That date came and went. I didn't hear from them, and nobody showed up (I should mention I had to take half a personal day from work as I wasn't comfortable with them in my place alone for the first time and they do not work evenings, early mornings or weekends - and nobody showed up).
I called back (unsucessfully). After three messages, and a week gone by, someone got back to me. They apologized for the mistake and said the appointment was never officially scheduled, but they could come in two weeks. Again, the best they could do.
They showed up a week early, without warning, as I was on my way out the door. I had not prepared, tidied etc... but fine. They were there, finally, so I was happy. Luckily my boyfriend happened to have the day off, and could be there to ensure that everything went smoothly.
After about an hour, they attempted to leave. My boyfriend pointed out that we had paid for two hours, and that they hadn't even vacuumed yet. They agreed to stay a little bit longer, but stated that their vacuum had broken the night before. At this point he put up a bit of a fuss and questioned how you could have a cleaning service without having a vacuum. They apologized and agreed to come back the next day to finish up the job and vacuum.
The next day they did not show up.
After calling, they apologized yet again claiming that "something came up" and said they would come back and finish the job that they had started two days earlier. They came (an hour late), stayed for no longer than 5 minutes, and took off again.
Never. Ever. Ever again will I be using their services.
On top of the incredibl headache, the unprofessionalism, and the waste of my time, the job that was done was not even remotely impressive. I'm incredibly dissapointed. If I could give zero stars, I would.
One thing to note, they did a wonderful job on the bathroom. For that, they get one star.
- Approximate cost of services:
- $70.00