Boehmers/Cronin Emery Home Services by Enercare

Formerly Boehmers/Cronin Emery Service Experts
Heating & Air Conditioning
Cambridge ON N3E 1A3
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HomeStars
Heating & Air Conditioning
Boehmers/Cronin Emery Home Services by Enercare
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85%

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Reviews by rating (past 12 months)

Reviews for Boehmers/Cronin Emery Home Services by Enercare

Average customer rating:
9.7 10 (288 reviews)

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Private User
Private User
Private User reviews Fergus, ON
2/10

courtesy tune up appointment

Last February (2018) we had Boehmers install our new furnace. We were told at the time that in a year we would be given a free furnace tune up by one of the technicians. I received a phone call within the year to schedule an appointment, which I did. The day before the appointment, I received a call from Boehmers telling me they would like to reschedule due to extreme temperatures...they wanted to have all service techs available for break downs. That made good sense, so we rescheduled for the following day. I waited for the tech and he never showed up. I waited for someone to call me but that did not happen, so in a few weeks I called again and related my story to the woman on the phone. She scheduled an appointment for today (March 12, 2019)....I waited and the tech was a no show again. My husband called but it was after hours and the fellow he spoke with was not able to help him, saying he would have to call between 8-4. This is very poor customer service.

Approximate cost of services:
$0.00
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Company Response

Hello. We apologize for your experience and would like to look into your situation. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.

syjeong
syjeong
1 review Kitchener, ON
10/10

Water leakage

Kindly note: I'm replying to this survey on behalf of your client, Ingrid Raymond, of Kitchener. Answers to survey questions and following words are that Mrs. Raymond's.

"Luke was very professional, personable & efficient. Luke represents the company very well and the best PR man for the company. He deserves a raise!"
"Call-centre staff (Jasmine?) was extremely helpful and showed great patience helping a senior who required lot's of e. I'm very grateful."

Approximate cost of services:
$135.00
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Company Response

Hello! We appreciate your business and thank you for this great review!

Scott A.
Scott A.
1 review Kitchener, ON
10/10

Furnace repair

Well done and quickly fixed. Smart, professional service person was great!! This finishes the review

Approximate cost of services:
$550.00
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Company Response

Scott, we strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!

johnson.legault
johnson.legault
1 review Cambridge, ON
10/10

Furnace repair

Service was fast and Luke was awesome. He explained everything and he was here quick and knew exactly what my furnace needed.

Approximate cost of services:
$170.00
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Company Response

Hi! We appreciate your business and thank you for this great review!

bhadley
bhadley
1 review Guelph, ON
10/10

Replacement of old water softener.

The technician, Luke, had come to the house a couple of days earlier to inspect the old softener and recommended a change to a new softener. We were impressed that a technician arrived on the same day that we called indicating a problem with the softener. On installation day Luke arrived on time, was courteous, took the time to explain what he would be doing and we felt great confidence in him. After the installation Luke completely 'cleaned up' the area and again took the time to explain the functioning of the new softener. This was a pleasant experience.

Approximate cost of services:
$0.00
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Company Response

Hello! We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!

denis
denis
1 review Kitchener, ON
10/10

Flame sensor, and yearly service

We a have a yearly service contract on the furnace and air conditioner. We always get great service and knowledgeable techs.

Approximate cost of services:
$116.00
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Company Response

Denis, we appreciate your business and thank you for this great review!

pennyskehan60
pennyskehan60
1 review Cambridge, ON
10/10

Furnaceth

This was for annual tune-up. The first appointment was cancelled because there was a cold snap and people were without heat so they got priority. The technician was a little late but they called me and it was not a problem at all. The technician was cheerful, friendly, knowledgeable and helpful.

Approximate cost of services:
$100.00
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Company Response

Hello! We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!

Sophie
Sophie
1 review Cambridge, ON
10/10

Furnace repair.

Fast, friendly, efficient work.
The complete service experience exceeded my expectations. Excellent, knowledgeable service tech. I would highly recommend this company.

Approximate cost of services:
$500.00
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Company Response

Sophie, thank you for taking a moment to share this wonderful review!

na
na
1 review Rockwood, ON
10/10

furnace servicing

perfect professional for us to deal with given new to area and our personal HAC system; he helped us with many questions, informed us about plan and realyed facts to aid in our decision making

Approximate cost of services:
$139.00
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Company Response

Thank you for taking a moment to share this wonderful review!

Dee
Dee
1 review Guelph, ON
10/10

Furnace repair

After spending hours on the phone in search of a contractor who would repair our rare brand of furnace under warranty, we finally got assistance through Boehmers/Cronin Emery. They were very efficient and understanding. They definitely exceeded the 'standard' level of customer service.
Truly appreciated. Highly recommended.

Approximate cost of services:
$340.00
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Company Response

Dee, we are glad to hear that we were able to take care of your problem and look forward to continuing to do business with you in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Boehmers/Cronin Emery Home Services by Enercare

No one takes care of Kitchener's HVAC repair needs like Boehnmer's Cronin Emery Heating & Air Conditioning A Service Experts Company. We offer NATE-certified heating and cooling technicians to service ALL makes and models of HVAC equipment, such as Lennox, Rheem, Trane, Carrier and York to name just a few. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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