Last year,I was referred to Randy by an employee when I was having problems with my furnace near the end of the winter season. It took him several weeks to come. He installed a new used one. It would not start up this year and I called him again to fix it. He was more the a week coming to look at it and told me he would be back in two days. I made several calls to his voice mail and Luckily I had a small heater to take the chill off. He is full of nothing but empty promises. I finally moved on to someone else