This company is like no other out there. You call them and tell them what you need ie: a new thermostat, an ember screen with rock wool installed... etc
having used them twice now - they have a habit of claiming to suddenly not have the "part" on the truck, requiring a return call the following day which you are charged for ( basically a $100 each time they come out ) !
this happened first time I used them 2 yrs ago
again this winter, calling telling them the issue and what I needed
they turned it into a "checkup call moreless with a return call with the parts" again charged for 2 calls.
Napoleon head office confirmed I knew my parts and part numbers, and this should not occur.
it was suggested I call 3 other local dealers who repair stoves
I did and I would only be charged for 1 service call and the part, NOT ONE of them said they would come out, they require a return visit to fix the problem and bring supplies.
NOT 2 like with Muskoka Mechanical.
Communication is so poor in their office as well,
I've been treated horribly!
IF you call them, make darn sure you tell them what you require ( of course permitting you know ) I understand some don't.....however...if you know what you need and the part, TELL them and make it clear, otherwise they will nick you with 2 calls and charge you hefty for it.
I do not rec'd them, especially to females on their own.
- Approximate cost of services:
- $300.00