Took in an over-heating laptop, they wanted to charge $150 to test and diagnose the problem. This was a 5-year old laptop that was purchased for $200, I know they have service charges but it seemed quite high for a problem I had pretty much self-diagnosed. Ordered just the part and installation to be done, not the testing/diagnosis. Problem solved at a fraction of the original quote.
- Approximate cost of services:
- $80.00
- Company Response
To whom it may concern,
After reading your review, it appears that one of our team members blundered and we would like to personally apologies for any inconvenience this may have caused you.
Our diagnostic fees for a laptop were $39.99 plus applicable taxes in 2012, which provide you with a 21 point inspection as well as an written estimate for repair.
We would like to offer you a free diagnostic and $50.00 worth of service work at no charge if your interested to make up for our mistake.Sincerely;
George Naugle
President