Alton Windows & Doors

We had windows replaced by Alton and the job was sub-par at best and the customer service was minimal. The owner was full of excuses.
One of our new windows is drafty and the room is colder than it wasn’t with the old windows. I fully regret using this company.
The vinyl on both “new” windows came scratched and dinged up, there was overspray on the glass panes from them sitting in their workshop and an actual etching of a circle scratched into the exterior of one of the windows from the suction things they use. We requested this to be made right.....the owner actually said to me that “this is not a piece of furniture” as in we should not expect any better from any window company, except the reality is this is NOT the norm and should not be expected when paying for new windows....but expect that level of “quality” from this company because that’s what you will get. Stay away and spend your hard earned money with another company.

Our concerns were never fully resolved after being told by the company went “when he’s in the area he would come by to look at our issues”
Alton should be embarrassed at the quality of work they are delivering to clients.....they gone downhill but I got the impression they don’t care which is so much worse. Very disappointed.
Major Issues:
Overspray on glass panes upon installation
Scratches and dings in vinyl and on glass panes
Window not closing properly upon installation
Drafts - now in Feb. one room is extremely cold and you can feel a strong draft off the new window
Useless weather stripping that shed every time the window opens/closes