Swen the sales rep actually took us to the factory so that we could see just how well these door are built. We were replacing our old door because we had a leak. When Alton replaced the door the leak continued. John, the owner of Alton himself, came out to see what was going on, discovered the problem, which had nothing to do with the door, then fixed the problem for us anyway, even though it had nothing to do with his product. Now THAT is customer service. The door is beautiful and we're thrilled with it.
- Approximate cost of services:
- $4,500.00
- Company Response
Thank you so much for the feed back and I will be sure to let Swen know! John has been in this business for decades and is always very hands on when it comes to his work. Customer satisfaction is his number #1 priority hence why he's been in the business for so long! Thank you again!
Regards,
Alton Windows & Doors