- Approximate cost of services:
- $800.00
Repair to damage caused by another Chimney Company
Chimminie inspection and repairs
It has recently come to our attention that there is an unfortunate review by one of our valued customers that was listed on the HomeStars website in October of 2011. We regret to say that we were completely unaware of this review until just a few weeks ago almost 2 1/2 years later in May of 2014 when it was brought to our attention by another valued customer.
Based on the review given by Mr. Lledo we can clearly see that he is very happy with the first phase scope of the service and work supplied by The Home Pros which he clearly articulated in his review and for this we would like to thank Mr. Lledo and his family very much for the phase 1 scope of work as well as the favorable content reflecting the service and work in the review. NOTE: Phase 1 scope of work was performed and completed in the winter - February of 2011
Most unfortunately Mr. Lledo's second phase of work was not understood as a go ahead by The Home Pros office staff rather it was understood that Mr. Lledo was going to contact the office when he would like to continue.
Most regretablly this breakdown in communication created frustration for our valued customer Mr. Lledo which is unacceptable to us as a company and had we had known this sooner we would have responded to and proceeded with his job weather permitting months earlier.
Fortunately for us at The Home Pros Mr. Lledo did not entirely give up on us and we do not blame him for writing a controversial review as we believe that he believed we were to call him however to our credit before the new winter set in Mr. Lledo did contact us (November 2011) and gave us the green light to get phase 2 done before the Christmas fireplace using season really set in.
We of course responded immediately and had phase 2 of the work required started and completed within a 3 week time frame and were paid in full - our thanks to the Lledo family.
The Home Pros team would like to express our deepest apologizes for the miscommunication to the Lledo family and as a positive learning strategy we have implemented a new system in our computers that automatically updates projects awaiting start or continuation
Respectfully,
The Home Pros