KITCHEN CRAFT CABINETS WEST EDMONTON At the time of our reno we had to put 50% down when the design was approved.
The balance had to be paid in full prior to receiving the cabinets from the Manitoba manufacturing facility. In preparation to receive our new cabinets the balance of money owed to them was paid. The old kitchen was removed. We then get a call telling us the cabinets will be delayed due to production issues in the plant. After several conversations with various kitchen craft staff the cabinets were received. Their quality control inspector came to our house inspected the product and rejected all the cabinet doors. Poor workmanship and quality. New doors were ordered from the manufacturer by kitchen craft.
Installation continued. We were told that installing the doors was an easy process and should not worry when the new ones arrive it would be a matter of hours to change them out. A week and a half later the new doors arrive. Before opening the packages I call for their quality inspector to come and examine the new doors. He arrived "a different inspector" and again the doors were rejected he said the doors we have are not great but they are in better condition then the ones we received. The doors were sent back. The manager called me. He was Irate that the doors were sent back and someone was going to pay for them. "I KNOW IT WAS NOT GOING TO BE ME" !!!
To this day. Kitchen Craft has not done a final inspection on the kitchen.
The cabinet doors are of poor quality.
Do not give these people all the money up front. You will get stuck with inferior product like we have.
- Approximate cost of services:
- $18,000.00