Expensive Product and No Service
Like others I guess this is their style. The design was fine and then it was a fish to pay 50% and then 50% when install was booked. The installation took forever and tons of issues but never the installers fault, it was bad shipment etc. They forced an inspection before the job was done and then waited 6 weeks to get new parts and repairs. It seemed the list of defects grew after that visit and they claimed the inspection was done so nothing really for them in addition to do. This was a small job so maybe they didn’t care but to us it was expensive and has been months since we first approved and paid and still not resolved. They take no care in their workmanship or their customer service. Use anybody else. I should note we used the West End store not this one but its the same company so the review is valid.
- Approximate cost of services:
- $20,000.00
- Company Response
Thank you very much for taking the time to submit this review, we do appreciate all of the feedback we recieve and take it as an opportunity to improve our service. Would it be possible for you to email, or phone us with your contact information as we would appreciate the opportunity to look into this matter for you. Our general manager, Chris Laxdal can be reached at 780.465.6531 or at chris.laxdal@kitchencraft.com Thank you so much once again. Have a good day.