Furnace died and they tried to sell me a new one (that I did not need)
Carrier 96% efficient furnace died Friday Nov 25/16. Called ADW Mainland because I knew I bought the furnace (and my hot water tank) from them and they had done the previous maintenance checks (but not for a few years). Repairman came out immediately. Said "Error Code 41", blower problem, means the heat exchanger has blown. Said no, you did not buy this from us, the sticker on the furnace says CR Martin and they've gone bankrupt. Said Carrier is terrible, settled a class action lawsuit, they don't cover warranty on these, repair would be at least $2500 and we've put in 3 replacement heat exchangers which failed immediately. Said I need a new furnace, that American Standard is better, it will be $4400 plus tax and I can get it installed the next day. I said I don't have access to $4400 plus tax overnight and he said if I can pay cash, they'll pay the tax themselves (or they will provide 2 years free maintenance checks). I said go ahead, I'll find the money somehow, it's freezing and I need heat. Next morning, I check the internet, call Carrier, find out they have extended the warranty on problem furnaces. They need the serial number. I call ADW Mainland and cancel the installation because I have to try and find out if Carrier will be of assistance. I find the original receipt (and yes, I did too buy it from ADW Mainland for $4600 on Nov 26, 2002, so the furnace died on its 14th birthday). Carrier recommended their authorized repair company. The repairman came and said there is no Error Code 41, it's Error Code 34. No blower problem, no heat exchanger problem, it's the computer motherboard. New board installed, furnace fires up, house is warm in an hour. Total cost for service calls, parts and labour is less than $900. I will never allow ADW Mainland in my home again.
- Approximate cost of services:
- $4,400.00