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I'd like to pass along my thanks to the crew that installed my windows as well as the gentleman that came to examine a leak I had, nearly a year later.
I had my windows replaced in fall 2012. When shopping around, I initially decided to go with Verdun since your prices were well below other companies I'd called, however had I known the level of service I would receive from your staff, I would gladly have signed with Verdun even if the price had been higher.
Not only am I more than satisfied with the product, the crew who attended was very friendly and were in and out of my place within a few hours. They were so quick and even took the time to clean up the debris left behind and wash the newly installed windows. As this is the first time I've had to replace windows, I'm not sure if this is standard practice but I really appreciated it since I have pets who would have tracked the debris all over the house.
I'd like to make special mention of the worker who attended my house just this past winter when I realized I had a leak in the area of the new window. Thinking it was the window, I called your company to have it addressed and someone attended the very next day to examine the source of the leak. It turned out the leak was due to ice damming on my roof and not the window.
What the worker did for me next is what I want to underline. This is my first house and I've never heard of ice damming before, so he explained how ice damming happens and why the leak looked like it would be a window issue. I told him that I'd just had the shingles replaced the year prior. Seeing that I was a little overwhelmed by it all, he assured me that any general contractor could solve the ice damming problem easily and even called one that he knew for me (who ended up coming over that day to examine my roof!).
It's such a simple thing, to take the time and explain things to a new home owner, but I don't want it to go unnoticed that he didn't simply tell me it's not the window and leave. In a stressful time for me, I really appreciated it.
I have been recommending Verdun to everyone who mentions having their windows replaced!
- Approximate cost of services:
- $6,000.00