Verdun installed a new front door and a new patio door on Thursday, November 8th. They arrived too early (6:30 a.m.) well before the scheduled start (8:00 a.m.). This created a problem with my townhouse neighbours as the noise woke them up. They completed the work quickly and it was done well, for the most part. However a service person had to come a replace a seal on the front door, which Verdun knew about. Why this was not fixed before installation I don't know. The service person also had to tidy-up the patio door install. BIG globs of insullation were left exposed on the outside. He did a very good job cleaning this up to my satisfaction. So far, we are very happy with the look and quality of the doors.
- Approximate cost of services:
- $4,000.00
- Company Response
HI Glen,
Thank you for the review. Always good to know where there are points to improve on. We did speak with the installers regarding their arrival times. We also followed up with your neighbour to apologize. As for the service, unfortunately in the renovation business from time to time there are some unforeseen issues that may arise. However, we're glad that our service technician was able to have everything sorted out within hours of your installation.
Sincerely,
David Malette