Terrible compagny windows broken, scratch etc
All my windows 6 (installed), needs a service call on all of them, one still have to be installed, i signed the contract at the end of june and it's november. I had to pay out of pocket to have the exterior trim change on patio door, it is a nightmare for me and the compagny doesn't want to give me any compensation for all the stress it's causing me.
Today november 18, they came to install the last window but again wrong groove or someting, next week another service call.
I called the goverment for my loan and the sales rep wrote 9 windows and i only have 8, problems problems problems, almost 6 months and no one is offering a discount for all the stress and so so many problems
- Approximate cost of services:
- $18,400.00
- Company Response
Hello, and thank you for taking the time to share your experience. We’re genuinely sorry to hear that your project has not met your expectations, and we understand how challenging this situation must feel. At Verdun, we stand fully behind the quality of our products, installations, and our team’s commitment to ensuring every window and door meets our high standards. While we don’t have details specific to your situation here, please know that we’re dedicated to resolving all customer concerns promptly and effectively. With our 25-year warranty, we are committed to providing reliable, long-term support. We want to ensure that your windows and doors function as intended and deliver the quality and comfort you expect. Please contact us directly at (613) 443-2694 or via email, and we’ll be ready to assist you.