Poor quality installation led to loss of shingles after 5 years
- Approximate cost of services:
- $1.00
- Company Response
Hi Luke, our standard service fee is $250.00 we do not mark up our repairs during the holidays like many trades do, and we would have been happy to come out and repair it for you, as your roof was exposed. However, wind damage is not covered under "workmanship" warranty, and we did require payment. The shingle manufacturer will have a wind warranty, however i believe you are the second or third owner of this home, so you would have had to have the previous owners transfer that warranty to you. We contacted you in a timely manner and were more than willing to help you out, despite your hostility. And please note, we will not be bullied into doing a free repair because of the threats you made to my company via email - and i quote "If you feel that significant negative press is worth the $250 then I don't really want to rely on your organization for a repair since you clearly are not interested in the satisfaction of one insignificant customer."