Had a patio built just recently. Domenic spent a considerable amount of time with us in January 2022 and we chose his company, although it was more expensive. He seemed authentic and honest.
We were told it would be done in May or probably June, but we heard nothing until August. When we spoke to him about the project starting in 2 to 3 weeks, he said he would be charging us 15% more because their costs had gone up. We told him we couldn't afford that, and would have to cancel the project. At that point, he started talking about charging us an administrative fee but couldn't confirm the amount. He finally agreed to do it as per the initial agreement.
When they came to start the project, we saw that they switched out one of the sets of stones but never told us. When asked, they said they were made aware in May, our requested stone wasn't available. Also unknown to us, they also switched the size of our stairs, and told us after the project was completed and wanted to charge us an additional cost. The overall quality of the workmanship was less than we expected (eg. poorly cut stairs).
We felt that Domenic was intentionally deceptive and not forthcoming with necessary changes.