Niico Millwork Group Ltd.

Thanks to Royal Custom Cabinets we now have our dream master bedroom custom closet. Since the initial meetings with Rob we knew that we were dealing with the right company. With great attention to detail everything was installed flawlessly. I was particularly impressed by the number of measurements that were taken in drafting up the drawings and how well the installation was planned and executed. Royal was able to install the Cabinets quickly and took care to ensure that our hardwood floors were not damaged in anyway. We would most certainly recommend Royal to anyone.

Very professional organization to deal with! From my very first contact to completion of the project I was treated like I was their only customer. Emails and telephone calls were returned promptly. My designer (Veronika) was a pleasure to deal with and very patient with the numerous changes I made. She was there to help every step of the way and offer suggestions. The finished product looks amazing! Has far exceeded my expectations. I've only had them installed three days and friends have already mentioned that they look like they are out of a Magazine. That says a lot! Sergio and his team of installers were top notch! They left the space as they found it.
I am now thinking of a laundry room project in the new year and my first call will be to Veronika.

I could not be happier!

I was very impressed with the designers, installers and products that were used to create my dream closet. I could have never dreamt up that my closet would have turned out this well. Now I am in talks to design the perfect laundry room. Looking forward to working with their amazing team again.

We were extremely happy with the quality of work and professionalism of the work. We worked with the designer Veronica who helped us come up with a design of our bedroom closets as well as a shoe closet. Rick who installed the closet organizers was a pleasure to have working in my home and endured that we were happy with his work. He was tidy, quick and took his time to ensure everything was done perfect. I would defiantly recommend your company. The price was more then reasonably and the job was done quicker then expected.

Great design. Excellent quality of workmanship. Paint and stain finishes absolute quality. Very good value. I absolutely recommend Royal Custom Cabinets and have already! Thank you Sergio, Hali & Brian.

The final product (organized closet) is good however the experience and the customer service was not the best. Too many emails and follow-ups from my part to get this service done and have clarity about the installation date, picking up the handles, etc.

We recently completed two projects with royal custom cabinets. Our sales agent was Brian. He had great design ideas and was in tune with our budget when making recommendations. Our mudroom order and install could not have been more perfect. The cabinets are beautiful. The installers were on time and went above and beyond. Our kitchen pantry was installed two months later. There were a couple of issues with the unit on the install date: first the doors were not pinned together and second the handles were missing. The installer again went above and beyond taking it back to the shop that day and returning to complete the install two hours later. Upon closer inspection we noticed that the shelves were not spaced properly. They were spaces to the original drawing however we made amendments via email. We called Brian who offered to rebuild the unit. While we did not take him up on his offer as we were done with our house being under construction, we were happy he offered to fix the mistake. This is definitely a company who stands behind their work. I would definitely recommend. Not many companies would offer to rebuild a whole unit. Only suggestion would be to make your amendments on the paper copy if possible. The company is returning to put in a new kick on the pantry as the our the unit did not sit perfectly flush with the wall. I will write an updated review on post install customer service once complete.

I really enjoyed working with Royal Custom Cabinets because of their attention to detail and creative ideas. I live in a small space and the finished product is stunning - highly recommend for their work!

We chose Royal Custom Cabinets among various companies and came away very impressed. They just installed 3 closet organizers and 1 pantry today and we could not be more happy. Rob (our designer) was very helpful in accomodating our needs, Lisa was great at organizing the install and Dante was excellent at installing our organizers.

I will definitely recommend Royal Custom to friends and family!

I really liked working with their designer Rob, he's fast, patient, professional and offered me a very competitive price. He altered the design several times to meet my specific needs which I really appreciated. The installer was really friendly too, so at that point I was still 100% satisfied with Royal.
When I got home on the day of installation I found everything perfect. The only thing was that there were some boards in my adjustable shelves weren't necessarily fit the size of the shelves. They stayed ok on the shelf, but there were very obvious gaps between the edge of the boards and the shelf itself, and when you push them gently, they shake.
It wasn't a big deal, because the shelf was useable and everything else were good. But considering it's a brand new product which you paid for full price, and the fact that those boards that don't fit were all intentionally put on the lower level of the shelves so that they were not so obvious makes me feel a bit more uncomfortable.
So I called Lisa who has scheduled the installation on the next day and sent her a picture to see if there was anything can be done. I was impressed that Lisa told me she would print out the picture to show her boss and contact me with an answer the next day morning. But the fact was that, she never called. So I called back a day after, someone else picked up the phone and took my message. She did not reply until one week after. She could have called or sent me an email telling me that she wasn't able to get back at me at the time promised so I don't have to wait for her call. That's a basic courtesy between people, let alone businesses, I think.
In her email, she said "I showed Sergio the pictures and he said it' s normal to have a small gap. He would like to come and see it. "
Just by agreeing a gap is not a big deal does not mean that I think a small gap should be normal. It could be normal, just depends on what quality standards a company is operating. Moreover, to wait for a week with zero response for just "come and see it" wasn't what I would expect from any business. Therefore I replied telling her that it was a straight forward problem I don't feel it's necessary to just come and see it, because they can simply just do the measurements right and bring new boards over, I can even put them on myself. If they are not willing to replace it I can also understand too and was willing to pay for the service anytime.
And yes, zero response again. I called after a week to pay. Lisa told me that by "come and see" she did mean by replacing. But then why no responses? Lisa told me it was because they were moving for the week so she can't get access to the email. I didn't say anything, but I didn't buy it either. Because at these days I just can't think for any reason any business would leave their emails unread for a week, since reading emails can be done through almost any devices despite of moving. Also, if moving was the reason for not replying this time, I'm curious what reason she would told me for not getting back at me last time.
After all, Lisa asked me to pay first and send the number of boards needed to be replaced through email and they will take care of it. I didn't send it until a few days later, but since I sent it it's been another week. At this point, to be honest, I wouldn't even accept their replacement boards.
As I stated, it was a small problem, even if they said that they can not fix it it won't be a big deal. What makes me feel so upset about this company was their attitude. Everybody was polite and communicated professionally, but was that enough? Attitude means more to me. I personally will avoid any individual or company who makes promises/schedules a call back but never follows up or accomplishes. When issues come up, avoiding wouldn't be the best choice, and when you do choose to avoid, by saying things will be done to stall was certainly the worst avoiding technique. And the fact that they have no problem leaving an issue unfinished but accepting payments makes me understand that it was my bad to make the decision cooperating with them at the first place.

FOLLOW UP-
Including the company response here, I was contacted 3 times by the company after this review's posted. one from Lisa telling me my replacements are ready, the other from Rob to "get your side of the story".
Like I said, I rejected the replacement, if things can not be done properly within a month, I'd rather leave it there.
Among the three times I was contacted, all they do were explaining how the moving was real- yes, at this moment I believe it was real and I apologize for that. But did any of you try to explain why I was promised to be called on the second day instead getting an email a week later? Or can any of you tell me why in one hand you think having a gap is normal but purposely putting them on less obvious levels on the other hand? If any of you want to refer me as "having trust issues", think about who took the first step breaking the trust system between us and didn't even try to remedy that.
You might be a customer focused company like you said, and every other customer might agree with that. unfortunately, that was not how I felt. The reason why I wrote this review was to state the fact so that other people can make fair judgements. If there were really anything Royal feel they need to do, they should start from the inside of the company, not by contacting me repeating meaningless things.
Wording might be straight forward or mean, considering this thing has been made my life in the past month unpleasant and completely ruined my day today, it's better.