Barcol Doors & Windows

Garage door was installed but 2 middle panels were slightly dented in the process. Replacements were installed but have a different finish that installers failed to notice. The door is black but now has 2 panels with a gloss finish and 2 replacement panels that have a matte finish. On a side note: Installers also walked on casings that were being painted rather than moving, covering or stepping over them Trim was installed by contractor because Barcol was not returning in a reasonable amount of time to do so after they had been here twice and not done it. Builder left with door issue unresolved. After waiting longer than I should have I called Edmonton office & was eventually referred to Gil, the manager. He told me garage doors were a special baked on paint process that you can't just spray or brush on. He then said I would have to paint the door due to the amount of time that had passed. The fact that the installers installed panels that did not match in the first place was not a time factor and I stated so. I asked why the finishes were not matched before the replacement panels were installed or at least the differences were not noticed by Barcol staff He said he would try to find out what happened and asked that I give him a week. 6 months later I had not heard from him so I called back. He said he forgot about it but had asked the installer and he did not know what happened. Told me I should just paint the door because he wasn't doing anything about it. Obviously Barcol Door and Windows company policy is not to follow up with acceptable customer service. I was not at all impressed with Gil's contradictory replies nor the fact that I had to call back when he was supposed to call me. The door works well but looks not so good. The Barcol name will be associated in my search for a qualified painter that I do not anticipate being a one stop shopping process. I am highly recommending that others not choose Barcol Doors & Windows when purchasing their new garage doors not because of the quality of the product but because the after sales customer service is very unsatisfactory.