We personally did not have a good experience with this company and found them difficult. There are still staples sticking out of the vinyl of my window frame, cocking on the frames, and 1/3 cranks fell off. Insulation and nails found in my yard and house. My husband came home at lunch to sign the finals release, the installers were not done and we're still working when he left again, he did not think this would be an issue as the installers had been working alone in our house all day (both of us were away when they arrived). It took us 2hrs to clean when we got home. I immediately contacted the company via phone and email, to which I did not receive a response for 2 weeks. We still have 10 windows left to replace, we will not be using Sunrise Windows again.
- Approximate cost of services:
- $4,100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
3 HOMESTAR VERSIONS: Homstars has allowed 3 versions of this review, how accurate can there reviews be? and how do I answer this again, another version of the same complaint which has turned more into bashing on this site.
By only addressing the issue.........Before installation of the windows the clients stucco was flaking off the wall of the house, this was pointed out and noted on there contract that stucco will crumble off during installations and will not be repaired by Sunrise Windows.....Customer demanded for Sunrise Windows to repair the stucco after the install was completed, request denied....Customer was informed to remove all curtains from the windows and all furniture away the windows prior to installation, as noted on there contract. This was not done when the installers showed up in the morning to do the work, so curtains and furniture all had to be addressed by our installers,labour was charged to the customer.....yes, a few pieces of material from there old windows upon removal where found in there uncut grass.....Customer wanted to charge Sunrise Windows back to compensate for the furniture removal charge...it was denied.