Overpriced and poor or non-existent customer service
Purchased doors and windows and had installation on windows first. Caulking around the windows was sloppy and looked like a 5 yr old did it.
The salesman agreed.
Doors were installed later and nothing but problems from the first day. The front door is crocked in the frame and is warped. It took 5 service calls to be able to close the door by placing several pieces of foam around the door frame without solving the door problem. All doors then began dripping from the top where i later discovered there was no spray foam from the installers. Repairman refused to check the door frames and said it was condensation from the house. Patio garden doors have swollen, and this will be the third replacement if we ever get them. 8 service calls for these doors. 1/4 inch gap around the doors and the swelling means we will be going through winter with a door we can't use.
The replacements were promised were ordered in july. Speaking to xxxxxx in service on at least 3 occasions she said they were not in and she went to check in the warehouse for them. I found out early October they have not been ordered. District manager would look into it. 2 weeks later xxxxxx arrived to look and said he would return to once again measure the doors but we would have to wait until spring possibly for the replacements. October 27 I found out the service department is closed until march.
You would think for $27,000 they would want to have some sort of service and quality. Between cancelled appointments and stringing us along it has been an aggravating costly mistake dealing with this company.
What's next with this company?
- Approximate cost of services:
- $27,000.00