Action Flooring

I had ordered wonderful carpet from actionflooring, but my pet cats had ruined the flooring with stains and odour, i have had proffesional cleaning and even an enzyme treatment done! i just can not get rid of the odour!
i stoped by action flooing one day hopeing that they could help me and the service was just unbelievable! they recomended a special product that they sold to me that day and offered to help with anything else i needed. they were fantastic and actionflooring is very reliable. i trust them greatly and will always recomend them to anyone .

After having some water damage from a faulty dishwasher, the insurance company for my condo recommended using Action Flooring.

At first, I was very impressed, they showed up quickly took measurements and provided the insurance company with a quote in a timely manner - however, that's about it as far as service goes.

Seeing as they weren't able to match the existing flooring in my condo, I was informed I would need to pick all new hardwood. After picking taking a few samples home and deciding on one I then went in the next day (friday) and dropped the samples off and signed off on the order and I was informed that my order would be put in on the monday. After emailing on the friday, leaving a voicemail on monday and 2 on the tuesday to confirm the order was placed, I asked the receptionist if she could confirm the order was placed (it wasn't). Finally the sales person called me on wednesday morning to say it was in fact ordered and would be in the following week (it only took1 email and 3 voicemails for her to get back to me)

I decided to stop in 2 days later (friday) to make sure everything was on schedule for the order and was asked by the sales person if the install department had contacted me because the floor was back ordered 3 weeks (no one bothered to call me). I didn't want to wait the 3 weeks so I decided to pick a new floor out. I decided to sit there and made sure she called the distributor to ensure it was in stock, and then made sure she placed the order, I then had to make sure we went over to the install department and had them book a tile install for the following Wednesday and hardwood to go in on Thursday.

After showing up over an hour late for the install, the tile installer informed me that he couldn't put the tile down because he needed to put some plywood down and would be back the next day - of course i received a call the next day and was informed that he would now be in on Saturday since they didn't want tile installer interfering with hardwood installers. As I write this, I am still sitting here waiting for the hardwood installers who are currently 3 hours later (and counting) past the install time i was originally told. On top of this, I had also received an email from one of the sales people saying "we need to replace the wood can you come into the store?" I can only assume she is talking about the floor which was on back order. but of course it is impossible to get a hold of anyone there and they do not return voice mails.

I DEFINITELY would not recommend this company to anyone. Horrible to deal with, very unprofessional.

They came recommended to me. Very professional and phoned us two months after the carpet was installed to see if everything was ok and to contact them if there was any problems

we decided to redo our bathroom. they came in and gave a quote. then ordered the material. all the work was done in a reasonable time period. the workmanship was excellent.

We had purchased all our flooring from Action Flooring for our home reno. They where extremely help ful and very knowledgeable about there product. We would buy from them again.

Very impressed with the knowledge and design at Action. Had a lot of help finding new floors and had people helping me to coordinating existing finishing to match. Ensured that flooring was here on time and installers were great. Would highly recommend them and their design team

Our renovations with Action Flooring started with new tile then went to new carpet and finally to finish the renos we ended with hardwood.
After this experience and the comedy of errors we have had with this company, I wouldn't recommend them to anyone!
Everything from the unprofessional conduct of the contractors they hire to the comedy of errors made with installation has us baffled.
The tile guys left a nice mess for us to clean up, the carpet guys scaped our freshly painted walls up and well.............we are in the process of getting the hardwood done and so far this morning the guy who just showed up to do it looks confused and when we asked where his helper was today he said "oh i don't have one - my wife will help carry wood for me. Great! Yikes!

Action hardwood is a flooring store for someone who is looking for high end flooring product and installation. I would definitely recommend action flooring to everyone who is looking to upgrade their existing flooring or for new construction.

Excellent customer service. The work was completed on time, and done extremely well. The work was completed 6 months ago and I am completely satisfied with the work. The sales people were very helpful. I would absolutely use them again.