Great sales staff, confused construction managers, and disappearing paperwork.
Our sales staff were great, Morrison offered the best quality and the most house for the best price. We received a promo with a free garage and a few thousand to spend on kitchen and flooring upgrades. We loved the selection options for Morrison and the homey yet efficient and functional floor plans. We had a great experience making our selections although trying to coordinate kitchen cabinets, counters, walls, and backsplash was terribly daunting.
When construction began it took a few months for our foundation to be poured, after the frame was up it took a while to get any trades I so the build of our house took a total of 10 months for a land 1600 Sq ft home.
The selections we made during the planning process were constantly being missed during construction and thank goodness for their open house policy or everything would have been wrong and finished at possession. We had to remind them to knock out walls for our pocket doors, move the position of our island so there was room to walk by it on one side, set our shower heads to the requested heights, after taping and corners were done we had to remind them that we selected bull nose rounded corners so they had to rip out and redo every corner in the house. We had to sign a paper declining a fireplace in our living room on three occasions after selections. In selections we said no fireplace but it kept coming back to haunt us for some reason.
Over a year after taking possession we had contractors show up unannounced and climb onto our bedroom window to install shutters. It was very jarring and unexpected. No one emailed us, no one called, knocked or rang the bell. My wife works nights and this was a time when she sleeps, it felt very intrusive and violating. We called the warranty manager and he gave us the run around in a major way, it was very upsetting and then he told me he would not talk to me if I was being upset.
I went above to his boss and he has promised to help us resolve this issue so I am hopeful they will.
Our warranty technician was amazing he has gone above and beyond the call of duty and it has been wonderful.
Our salespepole were incredible and also went above and beyond for everything!
The house was built by apprentices but they did a decent job, any concerns in labour or work during the building process were addressed very well for the most part.
It really is a beautiful home though it took us $30,000 in upgrades to make it that way, However the quality is great.
- Approximate cost of services:
- $400,000.00
- Company Response
Hi Jordan. Thank you for sharing your review with us, we are happy to hear that you have had some good experiences. As we've let you know, our team is currently reviewing how and when our trades access homes that are already occupied, to ensure a better customer experience. We are always striving to make each customer experience a great one and we appreciate all of your feedback.