We went to visit a spec home that was still in framing stage. We were told our house was full of upgrades and the kitchen was the gourmet style with the wall oven and microwave. When we went to the house to see the development the cabinets showed that it wasn't a wall mount oven. When we asked the area manager he said that was never included which was wrong as on the walk through plus discussion at the show home was explained to us in detail the kitchen we would be getting. Now they are saying to pay for it as an upgrade but it's unfair to us and we will not pay anything extra for something that should have been already there.
- Approximate cost of services:
- $580,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Sadaf,
We know it's frustrating when expectations aren't met. Even though we are quite sure we never promised the wall oven, it's evident that we did not do a good enough job of clarifying the specifications of your spec home at the point of purchase. For that, we really do apologize. I've been informed that your deposit has been fully refunded and that you have exited from your purchase agreement, so we do hope there is no hard feelings and that you have been able to find another home with a kitchen that you love!
- Sam