We purchased our "dream home" with Morrison Homes in Edmonton McConachie. We spent a significant amount of money to only have problems after the documents were finalized & the money was owed. The year after our possession we ran into more problems with no insulation under the bonus room/above our garage or in our child's exterior wall. We could hold a lighter to the plug-in's during the winter to only have the flame go out because of no insulation. A warranty tech for the company told us to close many of our air vents to push warmer air to the bonus room *(Randy)! Rather than wanting to fix the problem. The stairs creak after a few months & the ceiling upstairs & in the bathroom has cracked. The outside hose bib broke. Resulting in water damage in our basement. Our house is just over a year old & the issues continue. There is 1 individual at Morrison Homes that has 'saved' our sanity (thanks Brett) but the people who take your money, the people above Brett & the contractors who are paid for the work are not worth it. Spend your money elsewhere.
- Approximate cost of services:
- $577,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Cherie,
Thank you for sharing your concerns with us. I am sorry that your experience thus far with Morrison Homes has not been positive. At Morrison Homes Customer Service is our top priority. I have spoken to the Warranty Manager and it is our understanding that all outstanding issues have been addressed. If you feel there are any additional concerns please contact our Warranty Manager and he will be happy to review them with you and also help you with home maintenance tips to avoid potential issues. I hope that your experience moving forward is more favourable. - Jana (Marketing Specialist)