Nathan N., our Landmark sales rep, was helpful and fun. He replied to my emails right away, no matter what time of the day. Although, Landmark is less flexible with structural changes (e.g., moving walls) due to the way they build*, Nathan helped us to incorporate most of our wishes (huge garage, big Jacuzzi, additional kitchen cabinets, etc.).
We took possession of our Landmark built house about 3 months ago, and so far we are very pleased. Compared to our previous house (also built by a quality builder), this one is way better insulated with spray foam (installed off-site) and triple-paned windows. Landmark hires a third party to test each home and provide an EnerGuide certificate. Our new home has an EnerGuide rating of 85!
They did a fantastic job on tiles, carpet and hardwood floor; the kitchen cabinets are nice. They built the house very fast and it seems so far high quality work. I love little additions like the Ecobee programmable thermostat, USB wall plugs, tank-less heater, and especially our solar panels (I highly recommend Solarmax as well - great rates and outstanding customer service).
When we took over, there were only cosmetic issues, nothing major. We talked to all our neighbours and it seems like the two Landmark houses on our cul-de-sac are the only ones without major issues.
Only things that were not 100%: interior paint job and exterior siding. Don't get me wrong - they were done ok but it could've been done better :)
I did not need to contact the Warranty department yet but I will update my post once I experienced their service.
I definitely would build again with Landmark Homes! Though, next time, I would pay more attention to power plug and vent locations. I would ensure that I change/ upgrade any lighting fixtures with the lighting contractor BEFORE they got installed and finally I would try to upgrade the foundation insulation from R-13 Fiberglass Batt in a 2x4 Framed Wall (minimum building code) to 2" XPS, 2x6 Framing with Fiberglass Batt.
* If you're interested in Landmark's energy efficient building process, greenenergyfutures.ca wrote an interesting blog called "Beyond manufactured homes: How robots and innovation are making the home building process more efficient"
- Approximate cost of services:
- $630,000.00
- Company Response
Congratulations on your new home. Thank you for your feedback. We are very pleased that Nathan was such a big help when buying your home.