Skylights Unlimited Inc

Hi Christina, thanks for the input. We were happy to exceed your expectations and you don't have to worry about any leaks - the job was done right! We specialize in skylight repairs - have been doing repairs it for over 26 years so we are confident you won't have any further leaks. All the best from the team at Skylights Unlimited

Thanks for the feedback Steven. I heard the Skylights look great and we know you'll notice quite an improvement with the room temperature in your house, having energy efficient skylights now. Enjoy! Susan at Skylights Unlimited

Keith,
I can appreciate your frustration with this situation. I believe there are a few other details that need to be mentioned to truly tell this story.

When you asked us to replace your skylight our inspection revealed that only one model from the Velux brand (that you specifically requested) would suit the roof pitch and sizing of your existing skylight tunnel. Unfortunately, this skylight, being a little larger than the old one, has an insect screen a little larger than the current skylight opening. Our mistake was that this did not occur to us at the time of inspection and we didn’t mention it to you. That was my mistake, but it was the only skylight that would suit your application and therefore, the only skylight that I could have recommend.

During the installation process our installers did mention this issue to you and of course, being in mid-process you and our team wanted to keep moving forward, despite the issue and you happily paid for the job done when it was completed. When you contacted me much later with the questions about removing the blind to be able to access the skylight in case of emergency, I offered to replace the insect screen at my own cost, should that need ever occur. But that was not acceptable to you. You felt that even though this was the skylight that you requested, we should pay for the cost of making a custom screen and application. This issue with the screen would have happened in any case, and yet you felt that we had to pay for this and that’s what I felt was unfair.

Subsequently, I visited your home with the President of Velux to find a solution for this issue. In seeing how you and I could not come to a meeting of the minds, Velux offered to deal with the issue themselves to avoid further conflict.

In truth, Velux and Skylights Unlimited have worked together for over 26 years and we have both helped each other in resolutions of such issues. It is unfortunate that you feel I did not fulfill my obligations, but I am glad your problem has been resolved and hope you enjoy the benefits of a well installed Velux skylight. Denis, Skylights Unlimited

Glad you're happy with our work and the skylight Julian! Enjoy!

The team at Skylights Unlimited

We specialize in skylight new installations and replacements and have been in business over 26 years. Quality work and excellent customer service is what we strive for with each and every customer!
Thanks for the great feedback Cary!!! All the best Susan

Hi Joe and Helen, thanks for the great feedback. It was a pleasure working on your project and it looks great! Hope you're enjoying your new skylight!! Have a great weekend - Susan

Thanks for your commentary. Our crew is very experienced when it comes to skylight installations and repairs, as well as very creative. They certainly have an eye for making a home look more glamorous and bright, because they love what they do! Glad you're enjoying your skylight and thanks for letting us serve you! All the best, Susan

We've been lucky to have a great team at our company. From our office staff to our crew, they are all very customer centric and loyal. It's nice to see that our clients see it too!
Enjoy your skylight! Regards, Susan

Hi Lorraine, We specialize in skylights installation and repairs, and try to keep in mind the disruption to our customers when having work done in their home. We are glad you are happy with the work and our timeliness. The crew did comment how beautiful the new skylights looked....so enjoy!
Also glad we were able to find a solution for you, to save you some money! Have a great remainder of the summer, Susan

Hi Gaspare, Thanks for the feedback. We are so proud of our crew. They are not only excellent at what they do, but they are very customer service centric. We will share your comments to them. All the best, Susan