- Approximate cost of services:
- $1,450.00
- Company Response
We appreciate the feedback! Your recommendations are very welcome. Take care.
We appreciate the feedback! Your recommendations are very welcome. Take care.
Hi Alana, I will pass on your comments to Chris. We are very lucky to have a great team. All our installers are Velux licensed and have year of experience. We appreciate the feedback. Enjoy the sunshine your new skylight is providing!
Hi Rick thank you for your comments. I do appreciate your feedback, although I think you are forgetting that when you chose to upgrade to the triple glass pane skylight, it changed the timeline (compared to a standard two pane glass skylight) and the skylight took 8 weeks to be delivered to us from the manufacturer and we had told you that when we ordered the skylight. I can appreciate that as the customer you may not care why the job took as long as it did, but I think in fairness to us, the reason for the delay should be clear. Regard, Susan
Thanks for the feedback - I will share it with Brady and Chime. We are very lucky to have specialized technicians who really provide the best service possible and do a great job. It would be a pleasure to work with you in the future! Best regards, Skylights Unlimited
You are very welcome ........and thank you so much for the business and very positive feedback! All the best from everyone at Skylights Unlimited.
We feel after 27 years of business we can call ourselves the skylight specialists. We are glad you were happy with the service and wish you many years of enjoying your new skylight! Regards from all of us here at Skylights Unlimited.
We are so glad you were happy Bob. Our priority is ensuring that we exceed every customer's expectation and that the job is done right!
We hope you enjoy your new skylight for many, many years. All the best from the staff and crew at Skylights Unlimited.
Skylight leaking fix and interior repair
Thanks Ganfeng. We always try to fix a leak asap to avoid further damage to the drywall and home. You can be assured our experienced and licensed crew fixed the leak for good! We appreciate your business. Regards, the crew and staff at Skylights Unlimited.
I apologize for the way this project went. You are correct that it took much longer than it should have and that there were some issues with communication and some glass measurements. The project manager and the head glazier on this project made some errors and were poor in their communication with you. As this project started to show these issues I tried to replace both of them, but could not find somebody to come in mid-process and unfortunately you paid the price on having the project last longer than it should have. As a result, both the project manager and the glazier have been let go. Nevertheless as the owner of the company, the buck stops here and I have to take ultimate responsibility for the frustration that you went through.
Despite all these issues, as the final inspection that we did together has shown, your solarium is well built and ready to stand the test of time and weather. My hope is that before long, the enjoyment and satisfaction that the solarium will bring, will outweigh the frustration of the process.
Thanks Graham. We are proud to have a crew who have been loyal to us for many years - and are all fully licensed and creative to boot!
We will relay your comments. Thanks again, Susan - Skylights Unlimited
Skylights Unlimited is a premium renovation, skylight installation and repair group serving the Greater Toronto Area (GTA) since 1988. Over 30 years experience designing and building Attic and loft conversions, cathedral (sloping) ceilings and installing/ repairing skylights - Residential and Commercial. Our expert staff can create a spectacular lighting and renovation solution for you …