Had a porch enclosure put on front of house,been leaking ever since we had it done 20 months ago. We got new roof etc. They blame everything and it stills leaks. Laura the owner won't even call back because the people she sends say it's something else, not there problem. frame leaks, windows leak door frame leaks seal around bottom frame, Yes they have caulk never helped. They never fixed the problem but gave many excuses. On why its like that. After we got new roof which they said was the problem ,it still leaks. bought water seal paint for our brick wall they told us to do that we did , it still leaks. It goes on and on now they just don't call back. We realized they don't care.
But they take the money! So buyer beware!
- Approximate cost of services:
- $4,800.00
- Company Response
Dear Brenda,
We are sorry to hear that you are continuing to have problems with your porch. As you may recall we have visited your home on 6 different occasion, both Loyal seal and Nissan Aluminum doors (the manufacturer of your porch) Hans, the owner of Nissan Aluminum doors has taken your porch apart and resealed the entire porch. When he inspected the porch with water, there was no leak to be found. We have suggested that the fault may lie with your roof or your floor. Your floor is made of flagstone material which absorbs water and thus could be the reason you are seeing dampness on the inside of your porch. It could very well be your roof, there have been marks on your porch wall coming from the direction of the roof. We have done everything we can and did not find fault with the product or service.
Thank you