Reid Heating & Cooling

The furnace purchased from Reids, has been noisy for at least 4 years. The noise is intermittent so they claim they can't fix it if it doesn't happen when they come. I know exactly when the noise occurs in the ignition cycle but they claim they can't do anything unless they hear it. It sounds like a screech, a slipping belt or grinding gear. I've had them look at it every year when I get my annual cleaning.

This year I had done some research prior to the cleaning appointment and asked the tech to look at a video that seemed like it might be my problem and had a lot of good reviews e.g. "Thank you for posting this, you just saved me $900." The tech got a truly disgusted look on his face and refused to look. When I said it would take less than a minute he sneered and said "I'm not looking at your video." Ok so I got rather rude after that. Four years of this run around and no answers and he couldn't take a minute to look at a video!!

I have a very difficult time believing I am the only person in North America who has this problem. I think they've just been stringing me along for 4 years. They changed the inducer motor at one point but that did not solve the problem. My sense is that they want to ignore it and then I'll get stuck with the bill when the warranty expires next year. I've phoned the manufacturer's US HO but they claim they've never heard of this problem. However, another local company website states "A faulty blower or inducer motor could cause a screeching noise while your furnace operates."

The Reids staff are very nice and polite when all is well but their techs are not great and in this last case extremely rude. So is the office staff when you're tired of being strung along and insist on satisfactory service.

My AC is the same brand as the furnace and and there is a loud power jolt each time it goes on that makes me jump if I am in my kitchen adjoining to it's location. This is not my first AC unit. This is not normal.

I do not recommend Reid's or the product that they sell.