Insideout Home & Patio Furniture

Exceptional customer service! I am not sure what happened with the other reviews on homestars though I have full confidence recommending InsideOut Patio in Woodbridge or any of their locations to any of my family or friends.
I been looking for a patio heater for some time now - covid has made these things a hot item and many are selling cheaply built, low quality heaters for 3 times the price! I came across InsideOut patio online and after speaking to a very knowledgeable representative Nicole, I had an order and not only did they deliver, it was fully assembled in my backyard when I got home a day later. There was a slight issue with the heater (no fault of InsideOut Patio), however, a simple phone call to Nicole is all it took and a replacement was sent up assembled and I have outdoor heat again! I can't ask for any more and can honestly say my expectations have been exceeded! Definitely will be a customer for life. Thank you to the amazing team at InsideOut Patio, Service Team and especially Nicole.

TERRIBLE SERVICE!!! We spent over $12,000 at this store. We had some issues along the way which we were willing to overlook. The nail in. The coffin, however, was when we ordered covers for our outdoor furniture which was supposed to arrive within 4-6 weeks. After about 8 weeks we had to follow up with the store ourselves at which point we were told that there were issues at production and it will be another week or two. This ended up turning into another 4 weeks during which there was no communication, no follow-up and no calls returned. The owner, Christopher, who knew of the issues we were having avoided our calls and had his staff make up excuses as to why he cannot rectify the errors made. Even after we were clear on how unhappy we were with our experience, Christopher made no attempt to contact us in order to resolve the issue. You can spend you money here on nice items, no doubt, but don't expect any service. Complete disappointment!

Overall, I would NOT recommend this store to family and friends even though they do have a good selection and pricing. I would not feel comfortable referring anyone I know & care about because of the very poor after-purchase customer service - ranging from delivery, assembly and post-purchase customer service. I do not want anyone I know buying something (even though they might like the product and be able to buy it at a reasonable price) and having to go through the headaches and wasted efforts & time that we had to go through.

I purchased multiple large items from the store (about $2,500) as they had a good selection and pricing seemed reasonable. One of the items we did buy, which made the overall pricing a lot lower than regularly, was a display floor model. Otherwise, our total purchase price would likely have been closer to $4,500-$5,000.

The sales guy was not that knowledgeable as every time we had a question, he had to go ask his boss/manager. So our time in the store took too long.

There seems to be a lot of confusion within the store [Woodbridge location].

Example #1: The sales person told us that the display floor model of the outdoor dining room set that we bought would have to be taken apart and then delivered to our home and then re-assembled [we had to pay for delivery & assembly]. We asked if they could just deliver it "as is" so that we did not have to pay for re-assembly, but he said "NO" because it would take up too much room in the delivery truck to deliver it assembled. However, when he redirected us to the front desk to complete our order and pay that front desk person said that since the floor model was already put together they could just deliver it as is.

Example #2: We did pay the store for delivery of our various items but they said we had to be home during the delivery time window estimate to receive the items. Although this is a pain, we understood as this is quite common for anything that needs to be delivered especially physically large items. However on the delivery date, not every item we purchased at the same time and already paid for came together as we were told. We had to contact the store (they did not give us the heads up) to ask what happened. They said we had to be home another day to receive the remainder of our items. Therefore, we had to waste another 1/2 day vacation to wait for the 2nd delivery of our items. :(

Example #3: One of our other large purchases [the display model dining room set - see Example #1 above was OK] was an outdoor Gazebo that we paid the store to assemble. Even if the store outsources the people they use to complete the Gazebo assembly, the store should be responsible to ensure (via the 3rd party they hired) it's done properly and correctly with the proper attention and care. However, the Gazebo had several broken parts that the assembly people did not tell us about and the assemblers just left after completing the assembly. However, as soon as we saw the completed Gazebo we noticed the broken parts. We contacted the store right away and they were responsive and said they would take care of it. I believe this was "lip service". As that was first week of May'15 and now it's mid-July'15 and after numerous follow-ups by us, we still have no resolution.

Great customer service,excelent prices, easy to dill with them.. I was satisfied with them and I will recommend them to all my friends. The patio furniture that they recommended looks great.