I called All Kind Door Services as it was a company that was recommended to me by another company. I spoke to staff who indicated that it was $126 an hour, per repairman. She also stated that if they take 1.5 hours, they would charge for 1.5 hours and not round up to 2 hours. I agreed to what was stated, then I was asked for my credit card information. I thought this was very odd, asking for this information prior to services rendered. The next step was a call from the installation/dispatch coordinator, on when and who would perform the work, and it was confirmed that one technician would perform the work.
The technician called 30 minutes prior to my appointment stating that he was on his way. He arrived on time and I showed him the scope of work to be performed, which was alignment issues on two storm doors. He spent less than 10 minutes on the back door, and 45 minutes on the front door. I was given the work order that stated 1.5 hours of work, when it was clear that he spent an hour. He indicated that there was a one-way driving time charge as well, which took 30 minutes to arrive to my house located in Calgary. This additional driving time charge was not indicated to me by anyone I spoke to during 4 separate phone calls at All Kind Door Services.
After a conversation with All Kind Door Services, I was only charged the 1 hour of work, which changed my view of them, and a higher rating after the invoice was properly reflected. The other thing I didnt appreciate, was the technician walked on my living room carpet with his work boots on, in order to take a work completion photo of the storm door. I thought this was inappropriate, as I clearly had a drop sheet to protect part of my floor, but he was oblivious to this and walk past the drop sheet onto my carpet before I had a chance to tell him to stay off the carpet. The work performed was satisfactory, but walking on my carpet, and the stress of the original charge, is the reason for my rating.
- Approximate cost of services:
- $126.00