This place is a joke! Purchased a king bed and was told 4to6 weeks delivery-5weeks in we called and was called the factory.... well I didn't buy it from the factory. 8 weeks later the bed shows up the take it upstairs to install it and it wouldn't go togther because it was made "wrong" we are now 2 weeks after the scheduled deleivery date and they wanted to send it back to get it fixed. I don't want a fixed new bed and am not waiting any longer. Asked for my money back and was told they will not refund anything. Sara told me she was the owner and she isn't!!! Do not buy anything from this place.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi jasin
You certainly have a reason to be upset and we do apologize for the inconvenience.
However after looking into what happened.First off your invoice says Aprox 8 weeks delivery.
And we have 3 very large signs by the desk area in the store that also say all Canadian made product is 7-9 weeks approximate delivery and it's also indicated on your invoice.
We actually delivered your bed in 7-8 weeks and yes the manufacturer sent the wrong hardware kit, and we were unable to install the bed.
We have returned the head board to the manufacturer for the correct hardware to be fastened.
I will personally call customer service and have then call you to find out when we will be back to deliver your bed.
Thanks for your business.