The Bedroom Shop

I ordered two bunk beds with four mattresses to go with the bunk beds in the middle of may. Was told it would take 4-6 weeks (also stated on invoice). At the 7 week mark I inquired about the status of the order and did not get any response. Finally in the middle of July i received a call that my order was in and arranged for delivery on July 14th. This was for a new cottage in Collingwood which we needed to furnish.

Delivery drivers show up, and they are missing one of the bunk beds, and one of the mattresses. The delivery driver tried to call the store to see what the issue was but could not get ahold of anybody. He gave me the name of the warehouse manager (Sarah) to call. I've now left 5 messages and still have not received any response.

I called the store today (August 8th) and spoke with the store manager (Dave). Was told that the second bunk bed was never actually ordered with the original order, has since been ordered but he could not give me a time frame for when it was due in, other than "any day now". Now that summer is more than half over and its unlikely this will be resolved quickly, our first summer at our new cottage wasn't quite what we expected since we don't have a bed for our guests to sleep in.

I fully understand that things happen and people make mistakes. But this company has made zero effort to fix it, has not kept me informed, and hasn't even given me the courtesy of a return phone call. I was expecting guests on the weekend right after the delivery was made but had to cancel because we didn't have that second bunk bed which we needed for people to sleep in. And since then we've rescheduled two other weekends since we don't have proper sleeping arrangements.

It would be nice, and just good business sense, if the store acknowledged the mistake, said sorry, and proactively kept in touch with the customer to tell them how it was being rectified. Not rocket science. Instead they get a bad review.