The previous review which i have deleted and appologize for as it was a misunderstanding on my part. The sales people are very nice there and I got my delivery today. The delivery people were very polite which was nice to see. Yes I would shop there again and I will not get upset from not understanding what was said.
- Approximate cost of services:
- $1,000.00
- Company Response
This order was placed on Monday Aug 1st - which was the civic holiday. The order desk and warehouse were closed for the holiday. The order was placed on Tuesday Aug 2nd with a Rush status to get the mattresses in stock as soon as possible for this order. Customer service spoke to customer in depth explaining that the shipment was due to come in the Week of August 8th and we would arrange for immediate delivery once received. At that point there was no indication that this was going to be a problem.
Mattresses are made to order and typically take 2 - 4 weeks however we were able to add to an existing shipment to accommodate this rush. The invoice does state "Please Deliver ASAP" but there was no delivery date assigned at time of sale.
We are sorry for the disappointment and are doing everything in our power to deliver these mattresses as quickly as possible.